Shipping policy

Thero Travel Shipping Policy

At Thero Travel, we are committed to providing a seamless delivery experience, so you can embark on your next adventure without delay. Here’s everything you need to know about our shipping process:

Shipping Locations

We currently ship to the following regions:

Canada

For other international destinations, please reach out to our customer support team for shipping availability.

Shipping & Costs

We offer Standard Shipping on all orders, which is free and typically takes 3-7 business days to arrive, depending on your location.

Shipping costs are calculated at checkout based on your order and destination.

Processing Times

Orders are processed Monday through Friday, excluding holidays. Please allow 1-2 business days for order processing before shipping. Once your order is shipped, you will receive an email with tracking information.

Sustainable Shipping Commitment

In line with our brand values, we are committed to reducing our carbon footprint. Our packaging is made from recycled and biodegradable materials, and we partner with carbon-neutral shipping services whenever possible.

Order Tracking

We want you to have full visibility of your order. Once your item ships, you’ll receive a tracking number via email. You can track your package in real-time on our website or the carrier’s portal.

Customs, Duties, and Taxes

For international orders, customs fees, duties, and taxes may apply depending on your country's regulations. Thero Travel is not responsible for these additional charges, and they are to be paid by the recipient.

Lost or Damaged Items

While we ensure the upmost care in handling and shipping your products, if your package arrives damaged or goes missing, please contact us immediately at info@therotravel.com. We’ll work to resolve the issue as quickly as possible.

Returns & Exchanges

We stand by the quality of our products. If you’re not completely satisfied with your purchase, you can review our Return & Exchange Policy.

Contact Us

If you have any questions regarding your shipment, please don’t hesitate to reach out to our customer support team at info@therotravel.com.