Thero Travel provides a lifetime limited warranty on all Thero suitcases (LK Pro, Linea Signature Series and Strata) and on our travel accessories (RFID-blocking wallet, toiletry bag, passport cover and luggage tag). The THERO Briefcase is covered by a 2-year limited warranty from the date of purchase. Our warranty covers defects in materials and workmanship under normal use on products purchased from therotravel.com.

• Shell: Cracks or breaks in the shell caused by a manufacturing defect.
• Wheels and handles: Wheels, carry handles or telescopic handles that fail under normal use.
• Locks: Locks that are defective, arrive broken, or stop working under normal use.
• Zippers and closures: Zippers or closures on accessories that stop working properly under normal use.

Covered items will be repaired or replaced at our discretion.

This warranty does not cover:

• Damage caused by airline or carrier handling, including shell dents, cracks or breaks from handling.
• Normal wear and tear, including scratches, dents, scuffs, fading and other cosmetic wear.
• Damage caused by misuse, abuse, accidents or failure to follow care instructions.
• Modifications or repairs not carried out by Thero Travel or an authorized repair centre.

If your luggage is damaged during a flight, please file a claim with your airline before leaving the airport.

1. Email info@therotravel.com with your order number or proof of purchase, a description of the issue, and photos.
2. Our team will review your claim and may ask for more details. Approved claims within Canada include free shipping for the repair or replacement.