At Thero Travel, we want you to be completely satisfied with your purchase. If for any reason you’re not, we offer a straightforward return process to ensure your experience remains as smooth as your travels.

You have 30 days from the date of receiving your item to request a return. To be eligible:

• Your item must be unused, in the same condition as you received it, with tags attached, and in its original packaging.
• A receipt or proof of purchase is required.

To start a return, please contact us at info@therotravel.com.

If your return is approved, we’ll provide a prepaid return shipping label and detailed instructions on how to send the item back. Please note:

• Items sent back without prior approval will not be accepted.

For any return-related questions, feel free to reach out to us at info@therotravel.com.

Please inspect your order upon arrival. If your item is defective, damaged, or if you received the wrong item, contact us immediately at info@therotravel.com. We will evaluate the issue and resolve it promptly, including replacement or refund options.

While we strive to accommodate most returns, the following items are not eligible:

• Gift cards.

If you’re unsure whether your item qualifies for a return, please contact us for clarification.

If you need a different item, the quickest way is to:

1. Return the original item following the steps above.
2. Make a new purchase for the desired item once your return is approved.

Once your return is received and inspected, we will notify you of its approval status. Approved refunds will be processed to your original payment method within 10 business days. Please note:

• Refunds may take additional time to appear on your bank or credit card statement, depending on your financial institution.
• If more than 15 business days have passed since your refund was approved and you haven’t received it, contact us at info@therotravel.com.

We’re here to ensure your shopping experience is effortless and satisfying. If you have any questions about our return policy, don’t hesitate to reach out!