TheroTravel provides a lifetime warranty on all products purchased through our official website. This warranty covers defects in materials and workmanship under normal use for the entire lifetime of the product, ensuring lasting quality and peace of mind with every journey.

• Cracks or Breaks in the Shell: Coverage for any structural damage that compromises the integrity of the suitcase.
• Damaged Wheels or Handles: If the wheels, handles, or telescoping handles are broken or no longer functional.
• Broken Locks: If the lock is defective or arrives broken, it will be repaired or replaced under warranty.zippers that are no longer working properly.

This coverage ensures that your Thero Travel luggage meets the highest standards for every journey ahead.

This warranty does not cover:

• Damage caused by misuse, abuse, or accidents.
• Normal wear and tear, including scratches, fading, or minor cosmetic damage.
• Modifications or repairs not conducted by TheroTravel or an authorized repair center.
• Damages from failure to follow proper care instructions.

1. Contact our support team at Info@therotravel.com with your proof of purchase, a description of the issue, and any relevant photos.
2. Our team will assess your claim and may request further details to complete the process.