Three Sizes. One Perfect Fit for Every Trip.

22" Carry-On

Ideal for short stays and weekend escapes, our 22-inch carry-on is designed to meet most major airline size requirements. Compact yet efficient, it fits easily in overhead bins and offers smart space for essentials without added bulk.

26" Medium Checked

Made for 3–7 day trips, the 26-inch suitcase offers generous room for clothing, shoes, and gear — without being overbearing. It strikes the perfect balance between packing capacity and easy handling.

31" Large Checked

For longer journeys or when you need to pack more, the 31-inch option delivers maximum storage. Built for extended travel, it ensures smooth mobility without compromising strength or style.

Every Thero suitcase is crafted for real travel — with durable materials, thoughtful design, and airline-friendly dimensions that keep you moving with ease.

Wipe Down: Use a soft cloth or sponge with warm, soapy water to gently wipe the exterior surfaces.

Avoid Harsh Chemicals: Do not use abrasive cleaners, solvents, or bleach, as these can damage the finish.

Spot Clean: For tough stains or marks, a mixture of water and mild dish soap can be applied directly to the area, followed by a soft cloth.

Rinse: After cleaning, wipe down with a damp cloth to remove any soap residue.

Dry: Let your suitcase air dry completely before storing it.

1. Turn the dials to your current combination and press the top button to open the lock.
2. Press and hold the top button while turning the dials to your new combination.
3. Release the top button. The lock will now open with your new combination.

Try the steps under “What should I do if I’m locked out of my luggage?” below. If you still can’t open your luggage, email info@therotravel.com for help.

Turn the dials to 0-0-0 (the default combination) and ensure they align with the display panel.

Press the top button to open the lock.

While holding the top button, turn the dials to your desired combination.

Release the top button. Your combination is now set, and the lock is ready to use.

If you’re locked out of your luggage, we suggest trying all possible combinations from 0-0-0 to 9-9-9. This process typically takes around 15 minutes. Please remember that once you've changed the lock from its original 0-0-0 setting, we have no way of knowing your personal combination.

If running through all possible combinations does not unlock your suitcase, please reach out to us at info@therotravel.com for further assistance.

Yes. All Thero suitcases and accessories come with a lifetime limited warranty against manufacturing defects. The THERO Briefcase has a 2-year limited warranty. Airline handling damage is not covered. See our Warranty page for details.

The LK Pro collection features removable wheels for easy cleaning or replacement.

To remove a wheel, locate the small lever just above the wheel. Pull the lever, then gently pull the wheel outward — it will slide out easily.

To reattach the wheel, pull the lever again and firmly push the wheel back into place until it clicks securely into position.

Please note: Removable wheels are exclusive to the LK Pro collection. The Linea and other THERO suitcase models do not feature removable wheels.

If your luggage is lost or damaged, report it immediately to the airline or transportation provider. Keep your claim receipt and contact us for further assistance.

Delivery typically takes 15–30 days, depending on your location in Canada. Your estimated delivery date is shown on the product page and again at checkout.

If your order hasn’t shipped yet, we may be able to update your shipping address. Please contact us as soon as possible at info@therotravel.com with your order number and the new address.

Yes, once your luggage has shipped, you’ll receive a tracking number via email so you can monitor your order’s progress.

We accept a wide range of payment methods, including major credit cards such as Visa, Mastercard, American Express, Discover, and Diners Club. In addition, we also accept digital payment options such as Shop Pay, Apple Pay, Google Pay, PayPal

Absolutely. We use SSL encryption and comply with all PCI-DSS security standards to ensure that your payment details are protected.

Yes, you can cancel your order before it has been processed and shipped. To request a cancellation, please contact us as soon as possible at info@therotravel.com. If your order has already been processed or shipped, you will need to follow our return policy to return the item after it arrives.

Your order will be charged at the time it is placed. If you choose to cancel before the order is processed and shipped, we’ll issue a full refund promptly.

We offer free 100-day returns on all items, including sale items. You have 100 days from the date you receive your item to request a return. Items should be unused, with tags, in their original packaging, and accompanied by a receipt or proof of purchase. A restocking fee of up to 25% applies only if an item is returned without its original packaging.

Yes. Size and colour exchanges within 100 days are free within Canada. We’ll send you a prepaid return label and ship your new item at no cost.

You can exchange any item, including sale items, for a different size or colour within 100 days of receiving it, provided it is unused and in its original packaging. Email info@therotravel.com to get started.

1. Contact Us: Email info@therotravel.com with your order number, the item(s) you’d like to return, and the reason for your return.
2. Return Approval: Our team will review your request and, once approved, email you a free prepaid return label and instructions.
3. Return the Product: Pack the item in its original packaging. A restocking fee of up to 25% applies only if an item is returned without its original packaging.
4. Refund Processing: Once your return is received and inspected, your refund is issued to your original payment method within 10 business days.